How we use Cookies

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Different categories of cookies are used for different purposes on our sites. The cookies we use are listed below and follow the four cookie categories proposed by the International Chamber of Commerce. Note, that some cookies could be listed under multiple categories, this is normal.

PROVIDER DESCRIPTION COOKIE NAME EXPIRATION
Osano Stores the user's current consent status. osano_consentmanager 1 year
Osano Stores the expiration of the user's captured consent. osano_consentmanager_expdate 1 year
Osano Stores the user's unique consent identifier. osano_consentmanager_uuid 1 year
Scottish Power Ltd. This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you. ASP.NET_SessionId Session

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. 


PROVIDER DESCRIPTION COOKIE NAME EXPIRATION
Facebook Inc Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers ^_fbp$ 3 months

These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.


PROVIDER DESCRIPTION COOKIE NAME EXPIRATION
Hotjar LTD Set by Hotjar to ensure that behavior in subsequent visits to the same site will be attributed to the same user ID. ^_hjid$ Session

These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.


PROVIDER DESCRIPTION COOKIE NAME EXPIRATION
Hotjar LTD A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. ^_hjSession_1466086 30 minutes
Hotjar LTD Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. ^_hjSessionUser_1466086 365 days
Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. ^_ga$ 2 years
Google LLC Set by Google Analytics to identity the number of the account or website it relates to. ^_gat_UA-.* Session
Google LLC Associated with Google Universal Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. ^_gid$ 1 day
Hotjar LTD Used to determine the most generic cookie path so that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. ^_hjTLDTest$ Session

These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.


How do I change my cookie settings

You can change your cookie preferences at any time by clicking on the cookie icon located at the bottom right corner of our webpage. You can then adjust the available toggles to “On” or “Off” and then by clicking save which will record your preferences. This will then enable or disable the script in the background from processing.

In addition, most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on the below browsers by clicking on the below links:

To find information relating to other browsers, visit the browser developer's website.